Please review the information below before requesting a return or refund.
Return requests
Contact us before sending any item back. Return eligibility may depend on the product, its condition, whether it has been used or altered, and any product-specific terms shown at the time of purchase.
Condition of returned items
Items approved for return should be sent back in appropriate condition with the original packaging and included items where applicable.
Non-returnable items
Certain customised, personalised, altered, hygiene-sensitive, or otherwise restricted products may not be eligible for return where applicable.
Refunds
Where a refund is approved, it is processed after the returned item and relevant order details have been reviewed. Bank or payment-provider processing times can vary.
Damaged or incorrect orders
If an item arrives damaged or you receive an incorrect item, contact us promptly with your order details and supporting photographs where possible.
