If you need to request an order cancellation, please contact us as soon as possible after placing the order.
Cancellation requests
Whether an order can be cancelled depends on its current processing or fulfilment status. Once an order has progressed too far in preparation, dispatch, customisation, or fulfilment, cancellation may no longer be possible.
Payment adjustments
If a cancellation is approved and a payment adjustment is due, processing time can vary depending on the original payment method and payment provider.
Already dispatched?
If an order has already been dispatched, please review the Returns & Refunds page or contact us for the available next steps.
